Return & Refund Policy
14-Day Return Policy
Eligible products may be returned within fourteen (14) days of the delivery date, provided they satisfy all applicable return requirements. Requests submitted after the return period may not be accepted.
Eligibility
Returned items must be unused, undamaged, and in their original packaging with all accessories, manuals, labels, and proof of purchase. Products showing signs of wear, misuse, or unauthorized modification may not qualify for a return, refund, or replacement.
Non-Returnable Items
Certain products may be excluded from returns due to hygiene, safety, legal, or licensing considerations. Examples may include opened personal care products, customized items, perishable goods, digital products, gift cards, and other items identified as non-returnable at the time of purchase.
Return Process
To initiate a return, customers should submit a request through the available customer support channels and provide their order details, reason for return, and supporting photographs where applicable. Additional information may be requested to assist with verification.
Return Approval
All return requests are reviewed individually. Once approved, customers will receive instructions regarding packaging requirements, pickup arrangements, or shipment procedures. Returns sent without authorization may be refused.
Inspection of Returned Items
All returned products are inspected upon receipt to verify their condition and eligibility. Approval of a return request does not guarantee eligibility for a refund or replacement until the inspection process has been completed.
Refund Processing
As Cash on Delivery is the only accepted payment method, refunds are not issued in cash during product pickup or delivery. Approved refunds are processed only after successful inspection and verification of the returned item.
Refund Method
Refunds may be provided through bank transfer, store credit, replacement products, or other available reimbursement methods as permitted by applicable laws and operational requirements.
Damaged or Incorrect Items
If a product arrives damaged, defective, or different from the item ordered, customers should report the issue as soon as reasonably possible and provide photographs or other supporting documentation. Eligible claims may qualify for replacement, exchange, or refund.
Exchanges
Eligible products may be exchanged for the same item or an equivalent replacement, subject to inventory availability. Exchange requests are reviewed using the same criteria applicable to return requests.
Order Refusals
Repeated refusal of confirmed Cash on Delivery orders or the submission of inaccurate delivery information may result in restrictions on future purchases or cancellation of pending orders.
Processing Time
Approved returns, refunds, and exchanges are generally completed within a reasonable timeframe. Actual processing times may vary depending on operational requirements, verification procedures, and the selected resolution method.
Policy Updates
This Return and Refund Policy may be updated periodically to reflect changes in legal requirements, operational practices, or service offerings. Continued use of the website following such updates constitutes acceptance of the revised policy.